Customer Relationship Building for Busy Entrepreneurs
Speaker: Leah Berry
Retaining customers is far more cost effective than attracting new customers. But when you're a busy entrepreneur with too much to do, it's easy to focus on the immediate needs of your business and neglect to do those things that will improve customer retention. The good news is that customer retention doesn't have to take that much time … if it's done right.
Rather than simply TELL you the top three tasks you need to do to retain more customers, we're going to do something different. Leah is going to guide the group in helping one WESO member (selected by the group) put those three critical tasks into action in her business in less than an hour. By the end of the session, you'll not only know what to do, but you'll know how to do it, and gain the confidence to put it into action to grow your own business.
This month's speaker, Leah M Berry, is a hybrid of the techie, business, and creative worlds. She has worked in the IT industry for nearly two decades, but she always found herself being called upon to serve as a trainer and a bridge between IT, the rest of the business, and customers. She took the leap to freelancing and entrepreneurship long ago to give her the flexibility to travel the world with her family while still serving her clients. She has found her niche in helping entrepreneurs understand how to better connect and serve their customers and providing entrepreneurs with the technical assistance they need to put that knowledge into action.
WESO supports the Community Works - Dunn House Shelter and you can make contributions at the registration table at this meeting.
Click here for more info. on what they need.
6:00 Dinner and Introductions
6:45 Business Spotlight
8:00 Meeting adjourns
THIS MONTH'S DINNER MENU:
Regular entrée –Wild mushroom sherry chicken with rice pilaf
Vegetarian option – Portobello mushroom ravioli
The meal also includes:
- mixed green salad with dressing
- fresh sauteed vegetables
- chef's choice dessert
- warm rolls and butter
- coffee (regular and decaf), tea (hot and iced)
Make a reservation online with payment or call in your attendance reservation to Carol Vandell at 541-292-6326. (Also, contact Carol if you have special dietary needs, cancellations or other questions about registration.) Please submit your reservation request (online payment or phone) by 9:00 p.m. on Monday, February 8th. Reservations made after this cut-off date cannot be guaranteed. Cancellations must also be received by that date or you will be responsible for payment of the uncancelled event.
Please note the following prices:
- Member - $22.00 for online registration and payment. Phone reservations and payment at the door - $25.00
- Non-member - $27.00 for online registration and payment. Phone reservations and payment at the door - $30.00
- Program only - $15.00 for online registration or payment at the door.